Can I track my delivery?
If you’ve selected a tracked delivery service, you’ll receive a tracking number in your dispatch email, which is sent when your order has been shipped.
Please note: tracking updates can take up to 24 hours after dispatch to begin showing movement while the courier processes your parcel.
For UK Orders
- Royal Mail 1st Class and 2nd Class: These services do not include tracking. You’ll receive confirmation once your order is dispatched, but you won’t be able to follow its progress in real time.
- Royal Mail Special Delivery (1pm): Fully tracked from dispatch to delivery, with updates available via the Royal Mail tracking page.
- Evri Next Day: Also tracked, and you’ll receive tracking updates by email once your parcel is on its way.
Your tracking number will appear in your dispatch email and begin updating within 24 hours of shipment.
If you selected an untracked option, you won’t receive tracking updates, but your parcel will arrive within the estimated timeframe given at checkout.
For International Orders
- Royal Mail International Tracked: Fully tracked with updates available online until your parcel reaches your country. Once it’s passed to your local postal service, tracking will continue on their system.
- Royal Mail International Untracked: This is a non-tracked service, meaning you won’t receive live updates once your order has been dispatched. Delivery typically takes 7-10 working days.
Your tracking number will be included in your dispatch email, which is sent when your order has been shipped. Tracking usually begins showing updates within 24 hours of dispatch once the parcel has entered the postal network.
Please note that customs processing can occasionally cause delays once your parcel arrives in your country. This is completely normal and unfortunately outside our control. During this time, tracking may temporarily pause until your package has cleared customs and is handed over to your local postal service, where updates will then resume.
If you selected an untracked shipping option, you won’t receive live tracking updates. However, your parcel will still arrive within the estimated 7-10 working day timeframe shown at checkout (depending on local postal handling and customs processing times).
If your order seems delayed beyond this window, please contact your local postal service or customs office first, as they’ll have the most accurate information once your parcel has entered your country.