I’ve received the wrong key – can you send the correct one?

If you’ve received the wrong key, we’ll make sure you get the correct one as quickly as possible.

Please email help@macreplacementkeys.com with the following information so we can identify exactly what went wrong and confirm the correct replacement:

1. A clear photo of your keyboard, showing the full layout.
2. A close-up photo of the key you received.
3. A close-up photo of the key you actually need, if possible.

Once we receive your photos, we’ll review them to determine what happened.

If the error was our mistake, we’ll ship the correct key immediately, free of charge – there’s no need to return the incorrect one.

If the wrong key was ordered by mistake, don’t worry – we’ll help identify the correct version for your MacBook and arrange a replacement so you receive the right part without delay.

All replacements are dispatched the following morning after confirmation and sent using the same shipping method as your original order.