I entered the wrong shipping address – can I change it?

If you’ve entered the wrong shipping address, please contact us as soon as possible so we can try to correct it before your order is dispatched. All orders are usually shipped the following morning after purchase, so timing is important.

If Your Order Hasn’t Been Dispatched Yet

If you contact us before your order is shipped, we can update your delivery address and make sure it goes to the correct location. We’ll confirm the change by email once it’s been updated.

If Your Order Has Already Been Dispatched

Unfortunately, once an order has been dispatched, we’re unable to change the delivery address. In most cases, one of the following will happen:

• The parcel may still be delivered to the original address, if possible.
• If delivery fails, the parcel will be returned to sender (us). When it arrives back, we’ll contact you to confirm the correct address and arrange for it to be resent or refunded.

If your order is returned to us, we can either:

• Reship it to the correct address (a small postage fee may apply), or
• Process a refund, which will appear in your account within 3-5 working days.