What should I do if my order hasn’t arrived?
For UK Customers
Most UK orders arrive within the following timeframes:
- Royal Mail 1st Class: 1–2 working days after dispatch
- Royal Mail 2nd Class: 2–3 working days after dispatch
- Royal Mail Special Delivery (1pm): Next working day by 1pm
- Evri Next Day: Next working day after dispatch
If your order hasn’t arrived after 5 working days, please:
- Double-check your shipping address in your order confirmation email.
- Look out for a “Something for you” card from Royal Mail in case delivery was attempted while you were out.
- Contact us at help@macreplacementkeys.com with your order number and delivery address so we can investigate.
If your address is correct and the parcel still hasn’t arrived, we’ll arrange a replacement shipment immediately at no extra cost.
For International Customers
International deliveries typically take 7-10 working days to arrive. However, delays can occasionally occur due to customs checks or local postal backlogs, especially during busy periods.
If your order hasn’t arrived after 15 working days, please:
- Check the tracking link in your dispatch email (if you selected a tracked service).
- Contact your local postal service or customs office — they’ll have the most up-to-date information once your parcel reaches your country.
- If you’re still unable to locate your parcel, email us at help@macreplacementkeys.com with your order number and full shipping address.
Once we confirm the address is correct, we’ll send a replacement key straight away to ensure you receive your order as soon as possible.